Terms and Conditions

     

These terms and conditions apply to the Audrey’s site   located at www.audreys.com.my, and all associated Web sites linked to   www.audreys.com.my by Audrey’s, its subsidiaries and affiliates,   including Audrey’s's sites around the world (collectively 'the Site').   Please read these terms and conditions (the 'Terms and Conditions')   carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND   CONDITIONS.

     

These Terms and Conditions govern your use of, and   any purchase from, the Audrey’s Site, and constitute an agreement   between you and Audrey’s. Audrey’s reserves the right to change or   modify any of these Terms and Conditions or any policy or guideline of   the Site at any time, and in its sole discretion. Any change or   modification will be effective immediately upon posting of the revisions   on the Site. Your continued use of the Site following the posting of   its changes or modifications will constitute your acceptance of such   changes or modifications. Therefore, you should frequently review these   Terms and Conditions and any other applicable policies from time-to-time   to understand the terms and conditions that apply to your use of the   Site. If you do not agree to the amended terms, you must stop using the   Site.

Product Availability and Pricing

If you're interested in a piece of jewelry that is   currently on back order, call us and we can tell you when the item will   be back in stock. Sometimes with the volume of orders we receive, an   item may go out of stock before we are able to post a notification on   the Site. If this happens, we will contact you directly to discuss   possible options.

     

Data, including prices, may be inaccurately displayed   on our Site due to system or typographical errors. While we make every   attempt to avoid these errors, they may occur. We reserve the right to   correct any and all errors when they do occur, and we do not honor   inaccurate or erroneous prices. If a product's listed price is lower   than its actual price, we will, at our discretion, either contact you   for instructions before shipping the product or cancel the order and   notify you of such cancellation. If the order has been shipped, you   agree to either return the product or pay the difference between the   actual and charged prices. Our prices are also subject to change without   notice. We apologize for any inconvenience that this may cause. If you   have any questions, please do not hesitate to contact one of our Diamond   and Jewelry Consultants at info@audreys.com.my.

     

We do not negotiate prices on our products and all our prices are final.

Diamond Certificates

When you order a loose diamond, we ship it to you   with the accompanying diamond grading report (also called a diamond   certificate). These grading reports are detailed documents created by   diamond grading experts highly respected diamond laboratories - making   it very expensive to replace a diamond grading report. Because of this,   we require each diamond grading report to be included with each returned   diamond. If you do not include the diamond grading report with your   return, you will be charged a replacement fee of USD$250.

Comparison Purchasing

To keep our prices low, we do not allow comparison   purchasing. Comparison purchasing is the act of buying several items   with the intent of keeping the one you like best and returning the   remainder. This causes undue restocking and inventory overhead and can   be very costly. To confirm the quality of a jewelry item, please contact   one of our Diamond and Jewelry Consultants at info@audreys.com.my or 03-20311268, and we would be happy to help you make your choice.


Information on our Site

At Audrey’s, we make every attempt to ensure that our   online catalog is as accurate and complete as possible. In order to   give you the opportunity to view our products in great detail, some   products may appear larger or smaller than their actual size in our   photographs; and since every computer monitor is set differently, color   and size may vary slightly.

     

Our objective is to provide you with as much   information and detail about your prospective purchase as possible so   that you can see the beauty and shape of a particular item. In   compliance with industry standards, Audrey’s states that carat total   weight in all purchases may vary 0.05 carats from stated weight.


On the Site, we provide the measurement of our   products based on our manufacturing specifications. Slight tolerances   may be accounted for based on finishing during the manufacturing.

     

For gemstone and pearl measurements, a tolerance of 0.25mm is allowed.

     

For diamond jewelry set with multiple diamonds, we   provide the minimum total carat weight for the piece. Color and clarity   grades are expressed as either a minimum or an average depending on the   number of diamonds. If stated as a minimum, all diamonds within the   piece are at or above the stated quality. If expressed as an average,   collectively the quality is equal to or exceeds the grade stated.

Policy on Ethical Sourcing

At Audrey’s, we only purchase diamonds through the   largest and most respected suppliers who, like us, proudly adhere to and   enforce the standards established by the Kimberley Process, an   international system that polices the trade of diamonds to ensure they   are from sources free of conflict.    

Privacy Policy   

Please refer to our Privacy Policy for information on how Audrey’s collects, uses, and discloses personally identifiable information from its customers.

     

Site Content

The Site and all content and other materials,   including, without limitation, the Audrey’s logo, and all designs, text,   graphics, pictures, selection, coordination, 'look and feel',   information, data, software, sound files, other files and the selection   and arrangement thereof (collectively, the "Site Materials") are the   proprietary property of Audrey’s or its licensors or users and are   protected by trade dress, copyright, patent and trademark laws, and   various other intellectual property rights and unfair competition laws.     

Use of the Site   

You are granted a personal, limited,   non-sublicensable license to access and use our Site and electronically   copy, (except where prohibited without a license) and print to hard copy   portions of our Site Materials for your informational, non-commercial   and personal use only. Such license is subject to these Terms and   Conditions and does not include: (a) any resale or commercial use of our   Site or the Site Materials therein; (b) the collection and use of any   product listings, pictures or descriptions for commercial purposes; (c)   the distribution, public performance or public display of any Site   Materials, (d) modifying or otherwise making any derivative uses of our   Site and the Site Materials, or any portion thereof; (e) use of any   automated means to access, monitor or interact with any portion of our   Site, including through data mining, robots, spiders, scraping, or   similar data gathering or extraction methods; (f) downloading (other   than the page caching) of any portion of our Site, the Site Materials or   any information contained therein, except as expressly permitted on our   Site; (g) cause to appear any pop-up, pop-under, exit windows,   expanding buttons, banners, advertisement, or anything else which   minimizes, covers, or frames or inhibits the full display of our Site;   (h) use our web sites in any way which interferes with the normal   operation of our sites; or (i) any use of our Site or the Site Materials   other than for its intended purpose. Any use of our Site or the Site   Materials other than as specifically authorized herein, without the   prior written permission of Audrey’s, is strictly prohibited and will   terminate the license granted herein. Such unauthorized use may also   violate applicable laws, including without limitation copyright and   trademark laws and applicable communications regulations and statutes.   Unless explicitly stated herein, nothing in these Terms and Conditions   shall be construed as conferring any license to intellectual property   rights, whether by estoppel, implication, or otherwise. This license is   revocable at any time.


Third Party Content 

Audrey’s may provide links to Web pages and content   of third parties ('Third Party Content') as a service to those   interested in this information. Audrey’s does not monitor or have any   control over any Third Party Content or third party Sites. Audrey’s does   not endorse any Third Party Content and can make no guarantee as to its   accuracy or completeness. Audrey’s does not represent or warrant the   accuracy of any information contained therein, and undertakes no   responsibility to update or review any Third Party Content. Users use   these links and Third Party Content contained therein at their own risk.

   

Advertisements and Promotions

Audrey’s may run advertisements and promotions from   third parties on our Site. Your business dealings or correspondence   with, or participation in promotions of, advertisers other than   Audrey’s, and any terms, conditions, warranties, or representations   associated with such dealings, are solely between you and such third   party. Audrey’s is not responsible or liable for any loss or damage of   any sort incurred as the result of any such dealings or as the result of   the presence of such non-Audrey’s advertisers on our Site.

Submissions    

You acknowledge and agree that any materials,   including but not limited to questions, comments, suggestions, ideas,   plans, notes, drawings, original or creative materials or other   information, regarding this site, Audrey’s, or our products or services   that are provided by you to Audrey’s are non-confidential and shall   become the sole property of Audrey’s. Audrey’s will own exclusive   rights, including all intellectual property rights, and will be entitled   to the unrestricted use and dissemination of these materials for any   purpose, commercial or otherwise, without acknowledgment or compensation   to you. You grant Audrey’s and its affiliates and sublicensees the   right to use the name that you submit in connection with such content,   if they choose. You represent and warrant that (a) you own and control   all of the rights to the content that you submit, or that you otherwise   have the right to submit such content to this site; (b) the content is   accurate and not misleading; and (c) use and posting of the content you   supply will not violate any rights of or cause injury to any person or   entity.

 

Indemnification     

You agree to defend, indemnify and hold harmless   Audrey’s, its independent contractors, service providers and   consultants, and their respective directors, employees and agents, from   and against any claims, damages, costs, liabilities, and expenses   (including, but not limited to, reasonable attorneys' fees) arising out   of or related to any Content you post, store or otherwise transmit on or   through our Site or your use of or inability to use our Site, including   without limitation any actual or threatened suit, demand or claim made   against Audrey’s and/or its independent contractors, service providers,   employees, directors or consultants, arising out of or relating to the   Content, your conduct, your violation of these Terms and Conditions or   your violation of the rights of any third party.

Disclaimer of Warranty  

EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A   WRITING BY AUDREY’S, THIS SITE, THE CONTENT CONTAINED THEREIN AND THE   PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE   "PRODUCTS AND SERVICES") ARE PROVIDED ON AN "AS IS" BASIS WITHOUT   WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. AUDREY’S DISCLAIMS   ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION,   IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR   PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND   MATERIALS IN OUR SITE. AUDREY’S DOES NOT REPRESENT OR WARRANT THAT   MATERIALS IN OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE,   CURRENT OR ERROR-FREE. AUDREY’S DOES NOT REPRESENT OR WARRANT THAT OUR   SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

IN NO EVENT SHALL AUDREY’S, ITS DIRECTORS, MEMBERS,   EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR   CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT   NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN   AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE)   OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR   SITE, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR   ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES   CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED   FROM AUDREY’S, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS,   DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN   OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT   RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION   OR UNAUTHORIZED ACCESS TO AUDREY’S'S RECORDS, PROGRAMS OR SERVICES.


Applicable Law and Venue

These Terms and Conditions and your use of this site   will be governed by and construed in accordance with the laws of   Malaysia, applicable to agreements made and to be entirely performed   within Malaysia, without resort to its conflict of law provisions. You   agree that any action at law or in equity arising out of or relating to   these Terms and Conditions shall be filed only in the state and federal   courts located in Malaysia and you hereby irrevocably and   unconditionally consent and submit to the exclusive jurisdiction of such   courts over any suit, action or proceeding arising out of your use of   this site, any purchase from this site, or these Terms and Conditions.


Modification and Notice 

You agree that Audrey’s may modify these Terms and   Conditions and any other policies on our Site at any time and that   posting the modified Terms and Conditions or policies on our Site will   constitute sufficient notice of such modification.


Termination

Notwithstanding any of these Terms and Conditions,   Audrey’s reserves the right, without notice and in its sole discretion,   to terminate your license to use this site, and to block or prevent   future your access to and use of the Site.

Severability

If any provision of these Terms and Conditions shall   be deemed unlawful, void or for any reason unenforceable, then that   provision shall be deemed severable from these Terms and Conditions and   shall not affect the validity and enforceability of any remaining   provisions.

Questions & Contact Information

If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at info@audreys.com.my or 03-20311268.

Shipping and delivery

Customers have the option of collecting from the   showroom (located at Shangri-La Hotel, Kuala Lumpur) or we will be able   to ship directly to your doorstep. Please contact us via email   info@audreys.com.my or phone +603 2031 1268 to get more details on the   shipping charges (if applicable).

     

You will receive an e-mail notification the day your   order has been shipped with a confirmation of shipment and a tracking   number.

For security reasons, we ship to street addresses only, and not to PO Boxes or similar addresses.

All orders will be shipped upon full payment. Our   Customer Service Executive may contact customers for additional   information as required.

In the event that your order cannot be shipped, you   will be contacted within 2 business days and informed of the reason for   the delay

All orders are sent via FedEx or DHL and can take up to 10 business days.

Tracking your Order

You will receive an e-mail notification the day your   order has been shipped with a confirmation of shipment and a tracking   number. This gives you the ability to track your order at all times   until it reaches you or your recipient's doorstep.

Order Cancellation

If you'd like to cancel or change an order for any   reason, please contact us and make sure to include your Audrey’s.com.my   order number or call 03-20311268, as soon as possible.


We'll do everything we can to accommodate your   request. Please bear in mind that our order-fulfillment system is   designed to get orders shipped and on their way to our customers quickly   and efficiently. As a result, we cannot change or cancel an order once   it has already entered the shipping process.

    

Audrey’s reserves the right to cancel any order that   appears suspect or fraudulent. All fraudulent transactions will be   reported to the proper authorities.